Refund & Return Policy

Last updated: May 9, 2026

At KLIXORA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused and in original condition
• The item must be in its original packaging
• Proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

• Used or damaged items caused by misuse
• Gift cards
• Personalized or customized products
• Final sale or clearance items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the item and packaging

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank, as processing times may vary

If you still have not received your refund, contact us at:

Email: support@klixoramart.shop